FAQs

Answers to Your Questions

General FAQs

Copper Art offers a curated range of costume jewellery, 92.5 silver jewellery and fine gold jewellery through Aura — The Jewel of Luxury. Our collections include traditional, contemporary and fusion designs, created for different occasions and personal styles.

Absolutely. Our team can help you select jewellery based on your occasion, outfit, personal style and the overall look you want to create.

You can also reach out to us for styling guidance before placing an order.

Yes. You can visit our Copper Art jewellery store in Rajkot to explore our collections and receive virtualised consultation from our team.

For specific products, we recommend contacting us in advance to check availability.

Jewellery is handcrafted and photographed under controlled lighting. Slight variations in colour, texture, stone placement or finish may occur, particularly in handcrafted pieces and designs using natural materials.

These variations are part of the character of a handcrafted piece.

Selected pieces can be resized or altered depending on their design and construction.

Please contact us before attempting any alteration independently so our team can advise you on the best option.

Yes. If your jewellery requires repair or restoration, please contact our team with your order/invoice details and photographs of the piece.

Our team will assess the jewellery and let you know whether the repair is possible, along with the applicable charges and estimated timeline.

Silver can naturally oxidise or tarnish over time when exposed to air, moisture, sweat, perfumes and other chemicals. This is a natural characteristic of silver and does not necessarily indicate a defect.

Proper storage and regular gentle cleaning can help maintain its appearance.

To maintain the beauty and finish of your jewellery:

  • Keep it away from perfume, sprays and harsh chemicals.
  • Avoid prolonged exposure to water and moisture.
  • Remove jewellery before bathing, swimming or exercising.
  • Wipe gently with a soft, dry cloth after use.
  • Store each piece separately in its jewellery box or pouch when not being worn.

No, you can not return or exchange personalised or customised product but minor eligible changes are possible.

Once your order and payment are successfully received, you will receive an order confirmation through your registered contact details.

For customised or made-to-order jewellery, our team will separately confirm the design and production details.

We accept the payment methods available at checkout, including UPI, debit/credit cards and other available online payment options.

If you are unsure about your ring size,then please visit our size guide. 

Yes. Our 92.5 silver collection is crafted in 92.5% silver, making it a genuine sterling silver jewellery collection.

Yes, we do offer customisation for selected designs, depending on the design, materials and craftsmanship involved.

You can share your reference image or requirements with our team, and we will guide you regarding feasibility, pricing and estimated time.

Yes. We can create personalised pieces inspired by your reference, subject to design feasibility.

Our team will discuss the materials, size, finish, stones, budget and production timeline with you before confirming the order.

The timeline depends on the design complexity, material, availability and craftsmanship involved.

Once your design is finalised, it will take 45 days estimated completion time.

Shippping & Returns FAQs

Yes, we ship our jewellery Globally.

Yes cancellation is available it shipping.

Our return and exchange eligibility depends on the type of jewellery and reason for return.

Please refer to our Returns & Exchanges Policy for complete details, including timelines and conditions

If it is ready to ship , then it will shipped within 3-10 working days.

Can't find your questions?

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